Just for being an Aetna member, you and your family have access to additional tools, discounts and resources!

Aetna Concierge Service

Imagine a road to your best health without the speed bumps and detours. An Aetna concierge can help you navigate health care so you can make sense of it all.  This special service is there to support you with locating in-network providers in your area, understanding your benefits, and even helping you plan for upcoming treatments. Call today! 866.979.0237

24-Hour Nurse Line

Talk to a registered nurse anytime

With the 24-Hour Nurse Line, you can speak to a registered nurse — whenever you need to.*

Plus —

  • It’s toll-free.
  • You can call as many times as you need, at no extra cost.
  • Your covered family members can use it, too.
You could save time, money and a trip to the ER

The 24-Hour Nurse Line can possibly prevent an unneeded trip to the emergency room (ER). That can be a money-saver. Plus, you’ll be able to make smarter health decisions. You’ll have reliable information you can trust — and it’s only a phone call or click away.
Nurse Line flyer

CVS Health Virtual Primary Care

Access to virtual care is included for members covered under an Aetna medical plan. Get access to convenient and affordable care whenever and wherever you need it. This includes:

  • Primary care appointments—See your selected virtual primary care provider within days of scheduling for preventive care, annual wellness visits, sick visits, prescriptions, and chronic disease management
  • 24/7 on-demand medical care—Connect quickly and easily with a licensed physician virtually for minor illnesses and injuries
  • Mental Health Services—Schedule talk therapy visits with licensed therapists and get access to mental health counseling for things like anxiety, stress and depression


CVS HealthHUB locations offer you access to a professional care team including nurse practitioners, physician assistants and pharmacists who work together to help you get the best care for your needs. Whether you need treatment for a sudden illness like the flu or managing a chronic condition like diabetes. The best part is if you are on our Aetna PPO 1, PPO 2, or PPO 3 plan, a majority of services that are covered by your medical plan are provided at no cost!

Aetna Transform Diabetes Care Program

Transform Diabetes Care is a FREE program that provides a personalized, comprehensive approach to diabetes management. For more information on how to access this free program, contact Aetna.

Aetna Back & Joint Care Program

Suffering from back or joint pain? Aetna members age 18+ have access to Hinge Health Coaches for education and guidance in dealing with pain. Plus you get access to online therapy that is convenient and effective in reducing pain, all from the comfort of your own home. For more information in how to enroll in this FREE program, contact Aetna.


Maven provides 24/7 virtual care at no cost for Aetna members and their partners for fertility and family building such as IVF, IUI, egg-freezing; adoption and surrogacy; pregnancy and 3 months of postpartum. You can use Maven to book unlimited coaching and educational video appointments with providers across more than 30 specialties, including OB-GYNs, doulas, lactation consultants, nutritionists, mental health specialists, and sleep coaches. Plus you get access to Maven’s library of virtual and on demand classes covering everything from infant CPR to stress management and prenatal yoga, along with content personalized to your journey.

Aetna Discounts

Did you know just for being an Aetna member, you have access to healthy lifestyle discounts? It’s true!

Aetna’s partners get you and your family savings on eyewear and exams, healthy lifestyle choices, natural products and services, and even options on hearing aids and exams. Once enrolled, shop around at www.aetna.com

Aetna App

Your Health… There’s an app for that!

Download the Aetna Health app today by texting AETNA to 90156 or searching for the Aetna Health app at your app store. This app allows you to view your health plan summary and claims, find an in-network provider, receive cost estimates and easily download your ID card. Find many more resources on the app today!

* While only your doctor can diagnose, prescribe or give medical advice, the 24-Hour Nurse Line nurses can provide information on more than 5,000 health topics. Contact your doctor first with any questions or concerns regarding your health care needs.

In Idaho, health benefits and health insurance plans are offered and/or underwritten by Aetna Health of Utah Inc. and Aetna Life Insurance Company (Aetna). For all other states, health benefits and health insurance plans are offered, administered and/or underwritten by Aetna Health Inc., Aetna Health of California Inc., Aetna Health Insurance Company of New York, Aetna Health Insurance Company, Aetna HealthAssurance Pennsylvania Inc. and/or Aetna Life Insurance Company. In Florida, by Aetna Health Inc. and/or Aetna Life Insurance Company. In Utah and Wyoming, by Aetna Health of Utah Inc. and Aetna Life Insurance Company. In Maryland, by Aetna Health Inc., 151 Farmington Avenue, Hartford, CT 06156. Each insurer has sole financial responsibility for its own products.